MYSO-TECH Industries ("MYSO-TECH", "we", "us" or "our") respects your privacy. This policy explains what personal information we collect when you visit www.mysotech.in (the "Website") or contact us about our products and services, why we collect it, and the choices you have. It is written in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 of India. By using the Website or sending us an enquiry, you agree to the practices described here.
1.Who we are
MYSO-TECH Industries is a manufacturer of electrical wires, cables and wire harness assemblies, located at No. 20/2, Sunder Industrial Estate, N.T.Y Layout, Mysore Road, Bengaluru – 560026, Karnataka, India. We decide how and why the personal information described in this policy is processed.
2.Information we collect
Information you give us
When you fill in our enquiry form, call us, email us or message us on WhatsApp, you may share:
- Contact details — your name, company name, phone number, email address and city.
- Business requirement details — your industry, the products or specifications you need, quantities or volumes, and your message.
- Documents you send — drawings, specification sheets, samples information or purchase documents shared by email or WhatsApp.
Our enquiry form does not store your details on the Website. When you submit it, the form opens WhatsApp or your email application with your enquiry pre-filled, and the information reaches us only when you choose to send it.
Information collected automatically
Like most websites, our Website and hosting provider may automatically record technical information such as your IP address, browser type, device type, pages visited, and the date and time of your visit. This is used to keep the Website secure, working properly and to understand how it is used.
We do not ask for, and request that you do not send us, sensitive personal information such as financial account details, passwords, health information or government identity numbers through the Website.
3.How we use your information
We use personal information only for legitimate business purposes, including to:
- Respond to your enquiries and requests for quotations.
- Review your drawings or specifications, prepare samples, and supply products you order.
- Communicate with you about your enquiry or order by phone, email or WhatsApp.
- Maintain business records, invoicing and compliance with applicable laws.
- Operate, secure and improve the Website.
- Share relevant updates about our products, only where you have agreed to receive them. You can opt out at any time.
We do not sell or rent your personal information to anyone.
4.Consent & legal basis
We process your personal information on the basis of the consent you give when you voluntarily contact us or submit an enquiry, and for legitimate uses permitted by law, such as completing a transaction you have requested or meeting legal obligations.
You may withdraw your consent at any time by writing to us at info@mysotech.in. Withdrawing consent does not affect processing already carried out, and we may not be able to continue responding to your enquiry or supplying products without the information needed for it.
6.Cookies
Cookies are small text files stored on your device. Our Website uses cookies that are needed for it to function and load quickly, and embedded services such as Google Maps may set their own cookies. If we use website analytics or advertising tools in the future, they may also use cookies to understand visits and measure the performance of our communications.
You can block or delete cookies through your browser settings. Some parts of the Website may not work properly if cookies are disabled.
7.How long we keep your information
We keep personal information only for as long as needed for the purpose it was collected — for example, to respond to your enquiry, maintain an ongoing business relationship, or meet legal, tax and accounting requirements. When it is no longer needed, we delete it or make it anonymous.
8.Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. Access is limited to people who need it for business purposes. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
If a personal data breach occurs that is likely to affect you, we will take steps to contain it and notify you and the authorities as required by law.
9.Your rights
Subject to applicable law, you have the right to:
- Access — ask for a summary of the personal information we hold about you and how it is used.
- Correction and updating — ask us to correct inaccurate or incomplete information.
- Erasure — ask us to delete your information where it is no longer needed, unless we must keep it by law.
- Withdraw consent — at any time, as described in section 4.
- Grievance redressal — raise a concern with us, as described in section 13.
- Nominate — nominate another person to exercise these rights on your behalf in the event of your death or incapacity.
To exercise any of these rights, email us at info@mysotech.in. We may need to verify your identity before acting on your request.
10.Children
Our Website and products are intended for businesses. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has shared personal information with us, please contact us and we will delete it.
11.Links to other websites
The Website may contain links to other websites, such as social media pages or certification bodies. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.
12.Changes to this policy
We may update this policy from time to time to reflect changes in our practices or in the law. The updated version will be posted on this page with a new "Last updated" date. Please review it periodically.
13.Contact & grievances
If you have any questions, requests or complaints about this policy or how we handle your personal information, please contact us. We will acknowledge your request and try to resolve it promptly, and in any case within the time required by applicable law.
If you are not satisfied with our response, you may approach the Data Protection Board of India once it is available to receive complaints, as provided under the Digital Personal Data Protection Act, 2023.